How does our Virtual Office Service compare to an answering service?

1. We do not charge a set-up fee, most answering services do.

2. We are actually less expensive than most answering services.  Most services charge between $50-$120 per month and then $.90-$1.50 per minute.  For 200 minutes you will find that 90% of answering services are far more expensive than our $230.00 fee.

3. Rather than having your calls go to "the floor" like at an answering service, Hands-Free Office will assign a team of reps to your account.  You, your callers, and your customers will get to know your new "staff".  This adds a personalized touch and increases the credibility of your business.  Remember - we are your company and will never say that we are a service.

4. An answering service will not allow you to use their address as your own.  With Hands-Free Office you have the use of addresses in New York, Florida, and Nevada, making your company appear much larger than it is.  Image is everything!!!

5. We answer 98% of our calls before the third ring.  Call an answering service and see how long it takes for them to answer.

6. Our employees are all trained in sales.  Your new  team of employees will learn your company's products and services.  They can take orders, give basic company/product/service information, take application information, book seminars or appointments, and qualify any inquiries to allow you to close the sale with ease.  Obviously, you will not get those features with an answering service.

7.  Most answering services are 24/7/365.  Our office hours (for our Office Services) are 8:30am - Midnight Monday-Friday, and 10:00am- 3:00pm on Saturday (Eastern Standard Time).  Also included in your service is a voicemail box personalized for your company and accessible 24/7/365, and a toll free number to check your messages. 

This reflects the nature of most businesses and we believe that 99.9% of callers call between these hours.  Besides, how many companies do you know that are staffed at 4:00 am?   If someone answers the phone at 3:00 or 4:00 in the morning, you can be sure that it is an answering service and your callers know that.   We have a "Follow Me" or "One Number" option that can be utilized enabling you to screen and still receive your calls after hours.   See Voicemail Options or Admin350 or Exec550.

8. Hands-Free Office will perform Human Resources services, where an answering service will not.  If a caller wishes to verify an employee's salary or work history, only Hands-Free Office handles the call to your satisfaction.  When someone calls requesting HR services, we will transfer the call to another rep (your HR Dept.) who will supply the caller with the requested information.  We log the name, company, and number of the caller and then supply the information you've given us to the caller. Hands-Free Office  is not responsible for the accuracy of any information you provide us.

9. We appreciate your business and referrals.  For every person that you refer to Hands-Free Office you can earn a free month of service (the $230.00 fee is waived for Basic service).  See Referral Program for details.

How often is my mail forwarded?  You may choose the intervals in which we send your mail to you. Mail can be forwarded daily, weekly, or monthly to an address specified by you.  You may, at any time, change the intervals and/or address that your mail forwarded to.

Can we send you items to mail out for us from your address?  Of course.  In the industry this is called re-mailing and it is included in our Basic Office Service.  No one will ever know that you do not have a physical presence at our offices.

Can I make money selling your services as my own?  Yes you can.  Please see Earn Money for details on what can be a very profitable source of income for you or your company.

If I cancel within the first week, will I receive a full refund?  Yes, if you cancel within the first week of your first month of service you will receive a full refund.

Do you service international clients?  Yes, we have many clients that are foreign nationals, US citizens working overseas, and overseas business-people.  We provide them with an office presence in the United States and open up the huge American market for their services or products.

How exactly does mail forwarding work?  As your mail arrives it is put into an envelope and mailed to its final destination.  You can then process the mail.

Can you notify me of mail by e-mail?  Yes.  Upon request we will send you an email notification of received mail.  We can also scan any important correspondence and email it to you.

Can I use an address different from the one I initially provide Hands-Free Office with?  Yes, you may notify us if you would like your mail to go to an address different from the one you registered with.  You may change the forwarding address at any time.

What if I hire or fire employees from my company?  Hands-Free Office  will grow with you.  Upon enrollment you will be able to supply us with an initial file of employee names, dates of employment, salaries, etc.  When your staff changes, simply notify Hands-Free Office to update your file.  If a past or present employee needs salary or work history verification, Hands-Free Office will supply the caller with the necessary information.  This will free you up from frivolous distractions, allowing you to focus on growing your business.

If I pay for more than one month of service in advance, what is the discount on my investment per month?

• If you pay for 3 months in advance, you can save $35.00, paying only $550.00 for our Basic Office Service.

• If you pay for 6 months of service, you can save $120.00, paying only $1050.00 for our Basic Office Service.

These prices are available for the Basic200 Office Service.  Any minutes used over 200 will be billed monthly at a rate of 1.25 cents per minute at 6 second increments.  Please call 800-363-6488 for discount prices for our Admin350 and Exec550 Services.

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